Privacy Policy

Last modified: November 12, 2025

RendHQ, LLC ("Company", "RendHQ", or "We") respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you use our website (our "Website"), located at www.rendhq.com, the RendHQ file conversion platform and services (the "Platform"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

—Through the Website and Platform.
—In email, text, and other electronic messages between you and RendHQ.
—When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

—Us offline or through any other means, including on any other website operated by Company or any third party.
—Any third party, including through any application or content (including advertising) that may link to or be accessible from or through our Website or Platform.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website and Platform. By accessing our Website or Platform, you agree to this privacy policy. This policy may change from time to time. Your continued use of our Website or Platform after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 18

Our Website and Platform are not intended for children under 18 years of age. No one under age 18 may provide any information through the Website or Platform. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on our Website or Platform. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at privacy@rendhq.com.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website and Platform, including information by which you may be personally identified (such as name, postal address, email address, telephone number — collectively "personal information"), information about you that does not individually identify you, and information about your internet connection, equipment, and usage details.

Information You Provide to Us

The information we collect on or through our Website and Platform may include information you provide by filling in forms, records of your correspondence (including email addresses), and your search queries on our Website or Platform.

You also may provide information to be published or displayed (hereinafter, "posted") on public areas of our Website or Platform, or transmitted to other third parties (collectively, "User Submissions"). Your User Submissions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website or Platform, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including details of your visits, traffic and location data, and information about your computer and internet connection including your IP address, operating system, and browser type.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies)

A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website or Platform.

Web Beacons

Pages of our Website, Platform, and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics.

Third-Party Use of Cookies

Some content or applications, including advertisements, on our Website or Platform are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies to collect information about you when you use our Website or Platform. The information they collect may be associated with your personal information or they may collect information about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

—To present our Website, Platform, and their contents to you.
—To provide you with information, products, or services that you request from us.
—To fulfill any other purpose for which you provide it.
—To provide you with notices about your account, including expiration and renewal notices.
—To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
—To notify you about changes to our Website or Platform, or any products or services we offer or provide through them.
—To allow you to participate in interactive features on our Website or Platform.
—For any other purpose with your consent.

SMS Disclaimer

We collect mobile phone numbers and text messaging opt-in data solely to provide SMS services. This information will not be shared with any third parties or affiliates for marketing or promotional purposes. Message and data rates may apply. Message frequency may vary. Users may opt out at any time by replying 'STOP' to any message. For help, reply 'HELP' or contact customer support. All opt-out requests will be honored promptly in accordance with these terms. If you send SMS messages to third parties, you acknowledge that those parties are not covered by this Privacy Policy.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

—To our subsidiaries and affiliates.
—To contractors, service providers, and other third parties we use to support our business.
—To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company's assets.
—To fulfill the purpose for which you provide it.
—For any other purpose disclosed by us when you provide the information.
—With your consent.

We may also disclose your personal information:

—To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
—To enforce or apply our agreements, including for billing and collection purposes.
—If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us.

Tracking Technologies and Advertising

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Website or Platform may then be inaccessible or not function properly.

Promotional Offers from the Company

If you do not wish to have your contact information used by the Company to promote our own or third parties' products or services, you can opt-out by checking the relevant box located on the form on which we collect your data or by sending us an email stating your request to opt-out@rendhq.com.

Accessing and Correcting Your Information

You may send us an email at privacy@rendhq.com to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

—Confirm whether we process their personal information.
—Access and delete certain personal information.
—Correct inaccuracies in their personal information, taking into account the information's nature and processing purpose (excluding Iowa and Utah).
—Data portability.
—Opt-out of personal data processing for targeted advertising (excluding Iowa), sales, or profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
—Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please email us at privacy@rendhq.com.

Notice to California Residents

We comply with the California Consumer Privacy Act ("CCPA"). If you are a resident of California you have the following additional rights available to you, including:

—The right to access your personal information.
—The right to obtain your personal information in a portable format.
—The right to have your personal information deleted from our databases.
—The right to refuse us the right to sell your personal information.

If you would like to make any requests under the CCPA, please email us at privacy_ca@rendhq.com.

We do not disclose personal information in exchange for the payment of money. However, we may disclose personal information to certain third parties that provide us with services such as advertising, data analysis, and security. Such services may fall under the definition of "consideration" and therefore be considered a sale for the purposes of the CCPA. To the extent we disclose Personal Information to third parties for other purposes, California residents may opt-out by visiting our Do Not Sell or Share My Personal Information page.

We will not discriminate against you for exercising any of your CCPA rights. You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions are handled by a third party payment processor, and we do not collect or retain payment information.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to our products or services, you are responsible for keeping this password confidential. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on our Website and/or via email to the address on file. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: privacy@rendhq.com.